Thanks to this procedure, the compensation and repair time has been limited to an average of 2 days, once you contact AXA and record the damage.

Direct Repair process is completed in 5 stages:


Stage 1

The expert visits the customer's place at the time the customer chooses.


Stage 2

The expert immediately assess the damage.


Stage 3

At this stage the customer chooses between two possibilities offered by the Service:

  • to call the technical crew himself to repair the damage.

  • AXA to undertake the coordination of the technical companies to complete the repairs (without the need to disbursement of money on the part of the insured).


Stage 4

After completion, an inspection is carried out by the expert and the person in charge of the technical company.


Stage 5

An agreement is signed for the proper completion of the repairs and the customer is given a guarantee of repair for 2 years.