Complaint form


At AXA Insurance SA we focus on servicing our customers and we aim at the best possible cooperation, immediately responding to any possible questions and comments you may have. Despite our efforts, you may have a complaint that you would like to draw our attention to. The Department of Complaints is always at your disposal to receive your comments, to deal with each case personally and respond to you in a valid and responsible way. We would exert any possible effort to manage the matters related to you with integrity and care.

Alternative ways to submit complaints

You can send your complaint by:

1. filling in this form for complaint submission;

2. sending an e-mail to complaintsdepartment@axa.gr,

fax: +30 210 726 8850
or by mail to: The Department of Complaints, AXA INSURANCE, 48,  Mihalakopoulou  Street, Athens 115 28; or


3. contacting with the Department of Complaints in order to express your complaint. The person responsible for the management of your complaints is Ms Anastasia Christodoulidi with whom you can contact at: 

E-mail: complaintsdepartment@axa.gr
tel: +30 210 726 8328

Complaints Management Procedure

Within 30 days as of receiving your request or complaint, we will send you a written and justified answer. If we cannot do that within the stipulated deadline, we will explain the reasons for the delay mentioning the approximate period of concluding the answer. If the Company’s answer does not satisfy you or does not cover the complaint, you can contact the competent Authorities (indicatively):

Bank of Greece
Private Insurance Supervision Directorate
21, Eleftheriou Venizelou Street, 10250 Athens
Tel.: 210 3205222, 210 3205223 
Fax: 210 3205437-8

Ministry of Labour & Social Security 
General Secretariat for Consumers 
Kaniggos Square, Athens 10181
Tel.: 1520 
Fax: 210 3843549


Ombudsman 
144, Alexandra Avenue, 11471, Athens 
Tel.: 210 6460862, 210 6460814, 210 6460612, 210 6460734, 210 6460458
Fax: 210 6460414


Note: The activation of the complaints’ management mechanism does not stop the limitations of the legal claims of the complainant.