I want to report a claim - Life & Health

Call the Health Line: For guidance and medical information For the coordination of the steps you have to make for any diagnostic tests or/ and visit to a doctor belonging to the contracted network based on the terms of your insurance policy. To announce your hospitalization so as to be facilitated when you are admitted at a hospital. To pre-announce a scheduled or emergency hospitalization if you have a hospital program.

Call the Health Line 801 111 222 333 in order to inform us about your scheduled hospitalization, at least one (1) day before your admittance so that we can you give clarifications about your insurance coverage. In this case, we advise you to be informed about your insurance coverage prior to your hospitalization. Furthermore, you we advise you to have with you your Personal Health Carnet of the Principal Social Security Fund, if it is valid. Do not forget to present your identity card, when admitted at the hospital.

In case of hospitalization in a contracted hospital, you declare at the time of your admission to the Traffic Office, your insurance number and your insurance company.

It is necessary to call the Health Line 801 111 222 333 to inform about your scheduled hospitalization at least one (1) day before being admitted. In case of urgent admittance, you or a family member should inform us, within 48 hours from your admittance, so that we give you clarifications about your insurance coverage. Based on your policy terms, the "rational and usual charges" apply for which you can get informed by calling the Health Line 801 111 222 333. You are also advised to have with you your Personal Health Carnet of the Principal Social Security Fund, if it is valid. Do not forget to present your identity card, when admitted at the hospital.

Fill in the Disease or Accident Report within eight (8) days from the incidence and, if possible, before being discharged from the hospital. Present all necessary supporting documents to AXA (different depending on the benefit and the case). Present all original invoices for hospitalization expenses and doctors’ fees to AXA.

“Health benefits” is a group of services for the prevention, promotion and care of health and are offered to all policy holders of a Health Insurance. For the use of health benefits, contact the corresponding cooperating provider. In any case, for the use of the benefits, upon arriving at the hospital, clinic or diagnostic center, it is necessary to show: your personal insurance card, your identity card, the health insurance carnet.

“Deductible” is the amount written on your insurance policy related to your contribution in the hospitalization fees. The amount is self-deducted from the recognized expenses for each hospitalization resulting from a disease or accident covered by the insurance policy.